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| Objective: • Facilitate a move into a new location while building complete redundancy across their network • Cut telecommunications costs on existing services • Increase management capabilities |
Solution: • Provisioned full DS3 on fiber ring surrounding new facility, connecting multiple central offices • Renegotiated all carrier contracts • Consolidated trouble tickets, billing tickets, orders and MACDs • Project-managed moving all business lines/trunks to a different carriers |
Results: • Established fully redundant voice and data network • Reduced direct costs by 57% • Gave managers a more complete view of the “floor” through automation of a new VoIP phone system and dialer • Increased ROI by reducing personnel time associated with managing multiple invoices |